常见问题⚓︎
查询日志方法⚓︎
JumpServer 各组件查询日志方法
- 默认日志已经挂载到了持久化目录里面，也可以直接到持久化目录里面进行查看
# 默认持久化目录 /opt/jumpserver ls -al /opt/jumpserver/core/logs ls -al /opt/jumpserver/koko/data/logs ls -al /opt/jumpserver/lion/data/logs ls -al /opt/jumpserver/nginx/log
docker exec -it jms_core bash
cd /opt/jumpserver/logs
ls -al
total 25160
drwxr-xr-x 9 root root 4096 8月 7 23:59 .
drwxr-xr-x 1 root root 4096 7月 21 17:09 ..
drwxr-xr-x 2 root root 4096 8月 7 23:59 2021-08-07 # 历史日志, 按天切割
-rw-r--r-- 1 root root 22738 8月 8 12:54 beat.log
-rw-r--r-- 1 root root 0 8月 7 23:59 celery_ansible.log
-rw-r--r-- 1 root root 0 3月 18 23:59 celery_check_asset_perm_expired.log
-rw-r--r-- 1 root root 50921 8月 8 12:53 celery_default.log
-rw-r--r-- 1 root root 0 3月 18 23:59 celery_heavy_tasks.log
-rw-r--r-- 1 root root 1 8月 7 19:51 celery.log
-rw-r--r-- 1 root root 0 3月 18 23:59 celery_node_tree.log
-rw-r--r-- 1 root root 0 8月 7 23:59 daphne.log
-rw-r--r-- 1 root root 16679320 8月 8 09:34 drf_exception.log
-rw-r--r-- 1 root root 0 8月 7 23:59 flower.log
-rw-r--r-- 1 root root 834058 8月 8 12:57 gunicorn.log
-rw-r--r-- 1 root root 0 8月 7 23:59 jms.log
-rw-r--r-- 1 root root 4964863 8月 6 22:56 jumpserver.log # core 日志主要看这个
-rw-r--r-- 1 root root 3129115 8月 6 22:50 unexpected_exception.log
tail -f jumpserver.log -n 200
# 如果无异常也可以查看其他的 log 是否有异常, 注意 log 的时间
# 在发日志给其他人员协助排错时，注意需要完整的日志，参考此处：
2021-08-07 22:55:20 [ERROR] <---- 注意开始时间一定要有
Traceback (most recent call last):
File "/usr/local/lib/python3.8/site-packages/rest_framework/views.py", line 497, in dispatch
self.initial(request, *args, **kwargs)
File "/opt/jumpserver/apps/assets/api/node.py", line 115, in initial
return super().initial(request, *args, **kwargs)
File "/usr/local/lib/python3.8/site-packages/rest_framework/views.py", line 415, in initial
self.check_permissions(request)
File "/usr/local/lib/python3.8/site-packages/rest_framework/views.py", line 333, in check_permissions
self.permission_denied(
File "/usr/local/lib/python3.8/site-packages/rest_framework/views.py", line 175, in permission_denied
raise exceptions.PermissionDenied(detail=message, code=code)
rest_framework.exceptions.PermissionDenied: 您没有执行该操作的权限。 <---- 有些用户会只发这一条，这是错误的
2021-08-08 09:34:30 [ERROR] <---- 到下一个时间这中间的所有报错都要完整的发送
# 给其他人发送诊断日志时，请遵循此规则，如果是同一时间段内出现的多个报错，请根据时间点完整发送。
# 如果是重复的日志，请先自行去重。
docker exec -it jms_celery bash
cd /opt/jumpserver/logs
ls -al
total 25160
drwxr-xr-x 9 root root 4096 8月 7 23:59 .
drwxr-xr-x 1 root root 4096 7月 21 17:09 ..
drwxr-xr-x 2 root root 4096 8月 7 23:59 2021-08-07
-rw-r--r-- 1 root root 22738 8月 8 12:54 beat.log # 这个也是
-rw-r--r-- 1 root root 0 8月 7 23:59 celery_ansible.log # celery 日志看 celery_ 开头的
-rw-r--r-- 1 root root 0 3月 18 23:59 celery_check_asset_perm_expired.log
-rw-r--r-- 1 root root 50921 8月 8 12:53 celery_default.log
-rw-r--r-- 1 root root 0 3月 18 23:59 celery_heavy_tasks.log
-rw-r--r-- 1 root root 1 8月 7 19:51 celery.log
-rw-r--r-- 1 root root 0 3月 18 23:59 celery_node_tree.log # 到此结束, core 和 celery 日志目录是共用的
-rw-r--r-- 1 root root 0 8月 7 23:59 daphne.log
-rw-r--r-- 1 root root 16679320 8月 8 09:34 drf_exception.log
-rw-r--r-- 1 root root 0 8月 7 23:59 flower.log
-rw-r--r-- 1 root root 834058 8月 8 12:57 gunicorn.log
-rw-r--r-- 1 root root 0 8月 7 23:59 jms.log
-rw-r--r-- 1 root root 4964863 8月 6 22:56 jumpserver.log
-rw-r--r-- 1 root root 3129115 8月 6 22:50 unexpected_exception.log
tail -f celery_default.log -n 200
# celery 日志
KeyError: 'assets.tasks.admin_user_connectivity.test_admin_user_connectivity_period'
Received unregistered task of type 'assets.tasks.test_admin_user_connectivity_period'.
The message has been ignored and discarded.
Did you remember to import the module containing this task?
Or maybe you're using relative imports?
Please see
http://docs.celeryq.org/en/latest/internals/protocol.html
for more information.
The full contents of the message body was:
b'\x80\x02)}q\x00}q\x01(X\t\x00\x00\x00callbacksq\x02NX\x08\x00\x00\x00errbacksq\x03NX\x05\x00\x00\x00chainq\x04NX\x05\x00\x00\x00chordq\x05Nu\x87q\x06.' (74b)
Traceback (most recent call last):
File "/usr/local/lib/python3.8/site-packages/celery/worker/consumer/consumer.py", line 562, in on_task_received
strategy = strategies[type_]
docker logs -f jms_koko --tail 200
# 如果需要进入容器操作
docker exec -it jms_koko bash
cd /opt/koko/data/logs
ls -al
total 69040
drwxr--r-- 2 root root 4096 7月 19 22:09 .
drwxr-xr-x 5 root root 4096 12月 18 2020 ..
-rw-r--r-- 1 root root 52428600 7月 19 22:09 koko-2021-07-19T22-09-53.213.log
-rw-r--r-- 1 root root 18248268 8月 8 12:46 koko.log # koko 日志
tail -f koko.log -n 200
# koko 日志
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
2021-07-19 22:09:51 [ERRO] User root Authenticate err: POST http://core:8080/api/v1/authentication/tokens/ failed, get code: 400, {"error":"block_login","msg":"账号已被锁定（请联系管理员解锁 或 30分钟后重试）"}
docker logs -f jms_lion --tail 200
# 如果需要进入容器操作
docker exec -it jms_lion bash
cd /opt/lion/data/logs
ls -al
total 116
drwxr-xr-x 2 root root 4096 7月 15 22:37 .
drwxr-xr-x 9 root root 4096 7月 15 21:32 ..
-rw-r--r-- 1 root root 103103 8月 7 19:38 lion.log
tail -f lion.log -n 200
# lion 日志
2021-07-15 10:06:31 tunnel conn.go [ERROR] Session[e8b56e52-d7a4-47e1-b5a1-5f6ec59e2a83] receive web client disconnect opcode
2021-07-15 10:06:31 tunnel conn.go [ERROR] Session[e8b56e52-d7a4-47e1-b5a1-5f6ec59e2a83] web client read err: websocket: close 1005 (no status)
2021-07-15 10:06:31 tunnel conn.go [ERROR] Session[e8b56e52-d7a4-47e1-b5a1-5f6ec59e2a83] send web client err: websocket: close sent
2021-07-15 10:06:32 session server.go [ERROR] 录像文件小于1024字节，可判断连接失败，未能产生有效的录像文件
docker logs -f jms_web --tail 200
# 如果需要进入容器操作
docker exec -it jms_lion sh
cd /var/log/nginx
ls -al
total 84652
-rw-r--r-- 1 root root 53237275 8月 8 13:46 access.log
-rw-r--r-- 1 root root 83858 8月 8 12:03 error.log
-rw-r--r-- 1 root root 12870135 8月 8 12:46 tcp-access.log
tail -f error.log -n 200
# nginx 日志
2021/08/07 16:01:19 [error] 1113#1113: *395030 recv() failed (104: Connection reset by peer) while proxying upgraded connection, client: 192.168.250.1, server: , request: "GET /ws/notifications/site-msg/ HTTP/1.1", upstream: "http://192.168.250.2:8070/ws/notifications/site-msg/", host: "192.168.100.100"
2021/08/07 17:51:55 [error] 1113#1113: *397564 recv() failed (104: Connection reset by peer) while proxying upgraded connection, client: 192.168.250.1, server: , request: "GET /ws/notifications/site-msg/ HTTP/1.1", upstream: "http://192.168.250.2:8070/ws/notifications/site-msg/", host: "192.168.100.100"
2021/08/07 17:52:19 [error] 1113#1113: *413161 recv() failed (104: Connection reset by peer) while proxying upgraded connection, client: 192.168.250.1, server: , request: "GET /ws/notifications/site-msg/ HTTP/1.1", upstream: "http://192.168.250.2:8070/ws/notifications/site-msg/", host: "192.168.100.100"
2021/08/07 22:31:31 [warn] 1113#1113: *416920 an upstream response is buffered to a temporary file /var/cache/nginx/proxy_temp/6/01/0000000016 while reading upstream, client: 192.168.250.1, server: , request: "GET /api/docs/?format=openapi HTTP/1.1", upstream: "http://192.168.250.2:8080/api/docs/?format=openapi", host: "192.168.100.100", referrer: "https://192.168.100.100/api/docs/"
2021/08/08 12:03:28 [error] 1113#1113: *410227 recv() failed (104: Connection reset by peer) while proxying upgraded connection, client: 192.168.250.1, server: , request: "GET /ws/notifications/site-msg/ HTTP/1.1", upstream: "http://192.168.250.2:8070/ws/notifications/site-msg/", host: "192.168.100.100"
1. Core 启动异常⚓︎
./jmsctl.sh start
Creating network "jms_net" with driver "bridge"
Creating jms_mysql ... done
Creating jms_redis ... done
Creating jms_core ... done
ERROR: for celery Container "76b2e315f69d" is unhealthy.
ERROR: for lion Container "76b2e315f69d" is unhealthy.
ERROR: for koko Container "76b2e315f69d" is unhealthy.
ERROR: for web Container "76b2e315f69d" is unhealthy.
ERROR: Encountered errors while bringing up the project.
# 如果出现上面的错误, 执行下面的命令, 直到出现 Check service status 为止
docker logs -f jms_core --tail 200 # 如果没有报错就等表结构合并完毕后然后重新 start 即可
2021-02-08 14:58:53 Mon Feb 8 14:58:53 2021
2021-02-08 14:58:53 JumpServer version v2.28.8, more see https://www.jumpserver.org
- Start Gunicorn WSGI HTTP Server
2021-02-08 14:58:53 Check database connection ...
users
[ ] 0001_initial
[ ] 0002_auto_20171225_1157_squashed_0019_auto_20190304_1459 (18 squashed migrations)
[ ] 0020_auto_20190612_1825
[ ] 0021_auto_20190625_1104
[ ] 0022_auto_20190625_1105
[ ] 0023_auto_20190724_1525
[ ] 0024_auto_20191118_1612
[ ] 0025_auto_20200206_1216
[ ] 0026_auto_20200508_2105
[ ] 0027_auto_20200616_1503
[ ] 0028_auto_20200728_1805
[ ] 0029_auto_20200814_1650
[ ] 0030_auto_20200819_2041
[ ] 0031_auto_20201118_1801
2021-02-08 14:58:58 Database connect success
Operations to perform:
Apply all migrations: admin, applications, assets, audits, auth, authentication, captcha, common, contenttypes, django_cas_ng, django_celery_beat, jms_oidc_rp, ops, orgs, perms, sessions, settings, terminal, tickets, users
Running migrations:
Applying contenttypes.0001_initial... OK
Applying contenttypes.0002_remove_content_type_name... OK
Applying auth.0001_initial... OK
Applying auth.0002_alter_permission_name_max_length... OK
Applying auth.0003_alter_user_email_max_length... OK
Applying auth.0004_alter_user_username_opts... OK
Applying auth.0005_alter_user_last_login_null... OK
Applying auth.0006_require_contenttypes_0002... OK
Applying auth.0007_alter_validators_add_error_messages... OK
Applying auth.0008_alter_user_username_max_length... OK
... 省略
Applying tickets.0001_initial... OK
Applying tickets.0002_auto_20200728_1146... OK
Applying tickets.0003_auto_20200804_1551... OK
Applying tickets.0004_ticket_comment... OK
Applying tickets.0005_ticket_meta_confirmed_system_users... OK
Applying tickets.0006_auto_20201023_1628... OK
Applying tickets.0007_auto_20201224_1821... OK
Applying users.0031_auto_20201118_1801... OK
# 确定这上面都是显示 ok，不能有 error
2021-02-08 14:59:31 [cache INFO] CACHE: Send refresh task <orgs.caches.OrgResourceStatisticsCache object at 0x7fb9122ce0d0>.('nodes_amount',)
Operations to perform:
Apply all migrations: admin, applications, assets, audits, auth, authentication, captcha, common, contenttypes, django_cas_ng, django_celery_beat, jms_oidc_rp, ops, orgs, perms, sessions, settings, terminal, tickets, users
Running migrations:
No migrations to apply.
- Start Flower as Task Monitor
- Start Daphne ASGI WS Server
2021-02-08 15:01:02 Check service status: gunicorn -> running at 38
2021-02-08 15:01:02 Check service status: flower -> running at 44
2021-02-08 15:01:02 Check service status: daphne -> running at 54
2022-08-08 09:40:55 Collect static files
2022-08-08 09:40:55 Collect static files done
2022-08-08 09:40:55 Check database structure change ...
2022-08-08 09:40:55 Migrate model change to database ...
Operations to perform:
Apply all migrations: acls, admin, applications, assets, audits, auth, authentication, captcha, common, contenttypes, django_cas_ng, django_celery_beat, jms_oidc_rp, notifications, ops, orgs, perms, rbac, sessions, settings, terminal, tickets, users
Running migrations:
No migrations to apply.
After migration, update builtin role permissions
- Start Flower as Task Monitor
- Start Daphne ASGI WS Server
2021-02-08 15:01:02 Check service status: gunicorn -> running at 38
2021-02-08 15:01:02 Check service status: flower -> running at 44
2021-02-08 15:01:02 Check service status: daphne -> running at 54
# 确定上面都是 ok 的没有报错, 提示 Check service status 后就可以重新启动其他组件
./jmsctl.sh start
2. Web 页面异常⚓︎
Server error occur, contact administrator
docker logs -f jms_core --tail 200
# 查看是否有报错，如果没有或者不完整请进入容器查看日志
docker exec -it jms_core /bin/bash
cat logs/jumpserver.log
# 根据报错处理
3. Web 登录失败⚓︎
忘记密码，密码过期
如果忘了密码或者密码过期，可以点击找回密码通过邮件找回
如果无法通过邮件找回，可以通过控制台重置
docker exec -it jms_core /bin/bash
cd /opt/jumpserver/apps
python manage.py shell
from users.models import User
u = User.objects.get(username='admin')
u.reset_password('password')
u.save()
admin 为你要修改的账户名称，password 为你要修改的密码
登录频繁账号被锁定
找管理员重置，管理员可以在对应用户的个人页面重置
或者通过下面的 shell 解决
docker exec -it jms_core /bin/bash
cd /opt/jumpserver/apps
python manage.py shell
from django.core.cache import cache
cache.delete_pattern('_LOGIN_BLOCK_*')
cache.delete_pattern('_LOGIN_LIMIT_*')
或者你也可以新建一个超级管理员来对其他用户进行设置
docker exec -it jms_core /bin/bash
cd /opt/jumpserver/apps
python manage.py createsuperuser --username=user --email=user@domain.com
如果是管理员忘记了 MFA，可以通过控制台重置
docker exec -it jms_core /bin/bash
cd /opt/jumpserver/apps
python manage.py shell
from users.models import User
u = User.objects.get(username='admin')
u.mfa_level='0'
u.otp_secret_key=''
u.save()
如果是设置了 LDAP 后无法登录，请登录数据库禁用 ldap 登录，然后重新设置 LDAP
mysql -uroot -p
use jumpserver;
update settings_setting set value='false' where name='AUTH_LDAP';
update settings_setting set enabled='0' where name='AUTH_LDAP';
redis-cli -a $REDIS_PASSWORD
select 4
keys *LDAP*
del :1:_SETTING_AUTH_LDAP
如果是设置 其他身份认证 后无法登录，可以使用本地用户登录 Web 后在设置里面重新配置
4. 管理用户 和 系统用户⚓︎
资产测试可连接性、更新硬件信息 报 Permission denied 或者 Authentication failure
一般都是管理用户账户密码不正确
资产测试可连接性、更新硬件信息 报 /usr/bin/python: not found
在一般是资产 python 未安装或者 python 异常，一般出现在 ubuntu 资产上
系统用户测试资产可连接性错误
确定系统用户是否正确，如果系统用户使用了自动推送，确保管理用户正确
系统用户设置为 root 的情况下，请关闭自动推送，并输入正确的 root 密码
提示 timeout
# 手动 ssh 登录提示 timeout 的那台服务器
vi /etc/ssh/sshd_config
UseDNS no
# 重启 JumpServer 服务器的 docker
systemctl restart docker
docker restart jms_koko
Connect websocket server error
一般情况下 nginx 未配置 websocket 导致，根据反向代理文档进行修改后重启 nginx 即可